Job Description

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Title: TMDC Operations

Location: Bangalore

Role Description

In support of this program, Corporate Bank (CB) must provide a daily reconciliation of all payment and related transactions with full content to Anti-Financial Crime (AFC) through the strategic EAP platform or via tactical direct feed.

The daily operations within TMDC operations includes review and research of transactions (non STP) for integrity and accuracy, troubleshooting issues with anomalies and partner with technology for remediation. Report anomalies in the process to management and stakeholders including Anti Financial Crime (AFC). Function also involves preparing data analytics and reports for both controls that facilitate effective reflection of data quality and reports to management in the form of dashboards and KPI. The functions also involve performing QA activities in support of operations and Technology deliverables.

A key focus in this context is the provision of complete and quality-controlled transaction data to support Anti Financial Crime (AFC) program with the phased implementation of a new Transaction Monitoring (TM) process globally across 35+ countries. TMDC operations shall establish a sustainable Target Operating Model in support of this program.

The person should possess solid technical knowledge on Cash operations related to Payments and Investigations. Understanding of SWIFT Standards, clearing and settlement systems is essential to perform the function. Analytical skills and deep dive trouble shooting ability is essential to be successful in the process. Commitment to continuous process improvement to ensure effectiveness of the processes is an expected competence.

What we\xe2\x80\x99ll offer you

As part of our flexible scheme, here are just some of the benefits that you\xe2\x80\x99ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Should perform various processes for Transaction Monitoring
• Measurement and adherence to KPIs
• Keeping errors and operational risks under control
• Publish KPI, QA and productivity reports at regular intervals
• Actively support in Audit related functions
• Driving Efficiency Gain related projects through various initiatives / changes
• Look for technical solutions in place manual workarounds and continuously work with tech partners in automations
• Ultimately responsible for the timely, complete, and correct review of transactions (including performing all relevant controls)
• Understand, translate, and apply GCO and Business strategies and objectives to own GCO Operations unit
• Monitor and measure the efficiency and effectiveness of own end-to-end Operations processes. Design and implement strategies to ensure continuous process improvement
• Keep all operational guidelines updated and ensure adherence to standards, procedures and identify risk mitigated wherever there is a control issue
• Regular operational performance reviews and participate in monthly self-assessments
• Effectively manage risk and foster an environment where team is fully aware of Operational Risk management.
• Develop relationship and credibility with sending location and all internal stakeholders
• Ensure all Group Policies requirements are adhered
• Cross train available resources to ensure 100% backup within the areas under control
• Escalate all issues properly, in time, to the appropriate level, to avoid any adverse impact on the business
• Ensure all ISO and process documents are kept up to date and are being reviewed periodically
• Ensure Quality awareness within the team
• Ensure timely and accurate reporting of relevant reports (eg, ORB and related reports)

Your skills and experience:

Essential

• Candidate should have a minimum business experience in an operations management and working knowledge of various banking products like Cash, Cash Management Services/ System, with strong communications skills
• Knowledge on SWIFT Features, Product & Services
• Good understanding of Regulatory & Compliance & Risk & Control
• Have sound knowledge on Payments & Clearing Systems, Embargo Filtering, Check Processing, Investigations and Funds Release
• Effective decision making and leadership skills.
• Expertise in insourcing tasks from Onshore locations
• Ability to multitask and manage multiple deliverables / projects that are highly visible and of strategic importance to our clients
• Ability to effectively execute presentations and communications to clients internally and externally
• Must be team builder and facilitator managing potentially conflicting objectives
• Proven track record of managing teams of large size

Desirable

• Solid technical understanding of the business and Cash Operations is expected including strong knowledge of application security related processes and global messaging application.
• Good understanding of SWIFT Connectivity, FX Spot/ Swap, FX4Cash Payments would be added advantage
• Thorough knowledge of db electronic banking products and flow of instructions
• Subject Matter expert in Cash products
• Good understanding of Migrations requirement and have migrated couple of business in the past
• Computer proficiency in MS Office and ability to utilize IT initiatives to achieve a high degree of operational efficiency, optimize costs and add value to the service provided
• Innovative approach to work and continuously identify and implement process improvements
• Seek opportunities to improve service processes, minimize operational risk and reduce costs
• Strong analytical skills, detail orientation, service commitment and solid people management skills
• Strong awareness of risk control
• Must be prepared to work in a shift in line with regions supported

Skills

• Problem solving skills and out of the box thinking to resolve business problems.
• Good situational leadership capability
• Sound proficiency on Computers
• Strong interpersonal / good negotiations skills are required.
• Team management and leadership skills will be essential for this role.
• Follow through skills, Effective communication skills, ability to confidently handle internal client
• Futuristic and innovative approach will be an added advantage
• Knowledge of managing JIRA, Kanban board will be a plus
• Power platform skills are preferred

How we\xe2\x80\x99ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

Our values define the working environment we strive to create \xe2\x80\x93 diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

Deutsche Bank