Job Description

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Payment Lifecycle Specialist within JPMorgan Chase, you will be responsible for ensuring all aspects of operations for our clients are completed, transactions are processed timely, exceptions are resolved proactively and you are part of being a single point of contact with subject matter knowledge and expertise.


Our Custody Cash Operations teams cover Cash Instruction Capture and management, Cash settlements; Swift Fail Management, Overdrafts, Foreign Exchange, Time Deposits and Payments Lifecycle Management.

Job Responsibilities

Execute daily business as usual (BAU) tasks/activities, including processing and verification of Cash wires in the most efficient and highly controlled framework-oriented environment. Scrutinize, review, analyze, and publish data daily/weekly from multiple reporting tools and continually reassess the operational risk, taking into account changing business key deliverables, product implementations, legal and regulatory requirements, operating procedures, restructuring staff, and the impact of changing technology. Collaborate, conduct, and attend internal meetings with Product, Network, technology, and Client service teams to add value, enhance client satisfaction, and gain business efficiency. Understand audit requirements and play a key role in audit reviews, internal Quality Analysis/Quality Control checks, partnering with internal controls teams and external auditors. Ensure timely review, certification, and re-certification of Cash function procedures, Operating Service Agreements, and Business Resiliency plans. Manage and complete performance appraisals for direct reports and guide career development by setting goals and objectives for Team Leaders and Operations Analysts. Create strategic backup plans in sync with the roles and requirements of the business and execute cross-trainings to ensure "knowledge-transfer" amongst all teams.

Required qualifications, Capabilities and Skills

Knowledge of custody cash operation services, Swift messages MT202, MT103, MT210, MT304, MT321, MT199, MT192, MT292, MT599, ISO PACS messages. Being flexible to manage tight deadlines, remain organized and balance priorities. Strong analytical and problem solving skills, take initiative to drive change & controls. Support a changing business landscape with understanding of program/project risk. Excellent verbal and written communication skills, proficiency in MS excel and ability to clearly storyboard using MS PowerPoint. Be proactive to ensure "Best in Class" results for all clients. Bachelor's Degree or equivalent with minimum 5 years of experience.

Preferred qualifications, Capabilities and Skills

MBA (Finance) or any equivalent degree. Strong financial markets product knowledge and understanding of the transaction lifecycle * Working knowledge and experience on data analytical tools such as Tableau, Alteryx and AI tools.