JOB DESCRIPTION
The TS Billing Operations Manager is expected to learn and be immersed with all the production sub-processes within TS Billing. Job Summary: These productions sub-processes include but are not limited to - Billing Intake (Workflow). Billing Set-up and Maintenance (Critical Entry). Payments applications, Ledger Adjustments, Write-offs, Cancellations and Refunds (Payments). Billing Research and Queries (Research) .Data Feed Management (Interface/Capture). Project and Change Management Job Responsibilities:

• Management of a team with the following core responsibilities among others:
  • Timely and regular Performance reviews
  • Preparation of Individual scorecards
  • Supporting Career / Development plan for each employee
  • Attendance tracking
• Manage customers and stakeholders by ensuring production targets are delivered within the Service Level Agreement
  • Operating Service Agreement are regularly reviewed and certified with the business
  • Ensuring that all process are being operated within the process charter
• Establishing and maintaining \xe2\x80\x9cfit for purpose\xe2\x80\x9d Standard Operating Procedures (SOP) across all functions within responsibility
• Help establish a stable internal control to mitigate risks operationally
• Close coordination with Technology / Project Management to ensure operational readiness
• Deliver \xe2\x80\x9cMetrics That Matter\xe2\x80\x9d with consistent tracking and reporting
• Form synergies with all downstream / upstream partners or all functions with direct / indirect impact to Billing
• Ensure continuous process improvement by leveraging available technology and User Tools and constant review of process for proper eliminations of non-value adding tasks and/or pursuing standardization opportunities
• Handle critical client escalations regarding all Billing related concerns.
• Ensure regular preparation and reporting of Business Reviews
• Work towards achieving current Billing Ops targets in partnership with the different Operations teams, Regional/LOB partners, functional groups, Risk and/or Technology contacts

Required Qualifications, Skills and Capabilities:

• Bachelor\xe2\x80\x99s degree required
• 3+ years of banking operations and financial service experience
• Knowledge of Wholesale Payments and TS Billing is an advantage
• Process orientation with ability to understand upstream and downstream implications
• Works collaboratively, shares information and effectively communicates with team members, departmental management and partners in Sales, Service and Product
• Advanced attention to detail with proven ability to work with a high degree of accuracy
• Proficient organizational and advanced analytical, critical thinking and problem solving skills
• Flexible, quickly adapts to changes in the work environment, and manages competing priorities to achieve the most effective results
• Self-motivated & confident decision-maker with the ability to demonstrate leadership, challenging and influencing change where necessary
• Proficient ability to identify, remediate, report inconsistencies, redundancies and control issues
• Requires strong computer skills, including ability to use mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint
• Must be fluent in verbal, written and conversational English
• Results Oriented, Customer focus driven, proactive and a strategic thinker

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\xe2\x80\x99s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\xe2\x80\x99 and employees\xe2\x80\x99 religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.


ABOUT THE TEAM

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world\xe2\x80\x99s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.