Job Description

:We are hiring a Payment Escalations Lead with expertise in managing and resolving payment-relatedissues, overseeing failure payments, and ensuring efficient assignment tracking. This role involvesleading a team, investigating complex payment discrepancies, and collaborating with internal andexternal stakeholders to drive timely resolutions.Key Responsibilities? Manage and resolve payment escalations, ensuring timely resolution of disputes andtransaction discrepancies.? Oversee failure payments, including trace & recalls, outgoing/incoming returns, and inboundpayment discrepancies.? Monitor and assign cases across payment investigation workflows, ensuring efficient trackingand resolution.? Coordinate with financial institutions, payment processors, and internal teams to resolveescalated payment issues.? Ensure compliance with global financial regulations and internal SLA-driven workflows.? Analyze failure payment trends and recommend process improvements to enhanceefficiency.? Provide training and mentorship to junior analysts, ensuring best practices in paymentdispute resolution.? Maintain high accuracy in documentation and reporting, adhering to regulatory standards.Requirements? Bachelor's degree in Finance, Accounting, or a related field.? 3- 4 years in payment investigations, reconciliation, or financial operations, with leadershipexperience.? Proficiency in payment tracking tools, financial compliance platforms, and reconciliationsoftware.? Strong analytical mindset, leadership abilities, and effective communication skills.? Experience in high-value payment investigations, risk assessment, and fraud detection withinmultiple payment schemes.

Job Type: Full-time

Pay: ₹500,000.00 - ?1,200,000.00 per year

Benefits:

Provident Fund
Schedule:

Night shift Rotational shift
Application Question(s):

current ctc and notice period ? dou have experience in any ECommerce industry ? Yes or No - Company Name ?
Experience:

payment escalations : 4 years (Required)
Work Location: In person