Job Description

Timing: 10:00 Am To 7:00 _ Monday To Friday and Alternate Saturday Working

Location: Noida Sector 135.

Role: Payment Collections & CRM

About the Role:

Key Responsibilities:

Customer Management:

Handle customer inquiries via phone, email, and chat, ensuring timely and accurate responses.

Issue Resolution:

Resolve customer complaints and issues effectively, escalating when necessary, to maintain high levels of customer satisfaction.

Reporting:

Generate regular reports on customer interactions, feedback, and sales metrics to help improve the customer service process.

Customer Retention:

Proactively engage with existing customers to gather feedback, identify service improvement opportunities, and enhance customer loyalty.

Process Improvement:

Identify and suggest improvements to customer service processes and workflows to enhance efficiency and customer satisfaction.

Collaboration:

Work closely with marketing and sales teams to implement customer feedback strategies and drive marketing campaigns.

Payment Collections:

Payment reminders , payment collections

Qualifications:

Bachelor's degree in Business Administration, Marketing, or a related field. 1-3 years of experience in CRM, customer service, or a related role, Proficiency in MS Office Suite (Excel, Word, PowerPoint). Strong communication and interpersonal skills with a customer-oriented attitude is must. Excellent problem-solving skills and the ability to handle customer issues calmly and effectively. Ability to multitask and manage time efficiently in a fast-paced environment.
Job Type: Full-time

Pay: ₹300,000.00 - ₹400,000.00 per year

Application Question(s):

Are you comfortable travelling to Noida Sector 135 for work? Is your English communication excellent? What is your Current and Expected Salary? Can you join immedietly? How many years of payment collection experience do you have ?
Location:

Noida, Uttar Pradesh (Required)
Work Location: In person