Key Responsibilities:1. Patient Support & Advocacy
Serve as the primary point of contact for patients requiring non-clinical assistance.
Ensure patients and their families understand treatment procedures, hospital policies, and discharge plans.
Advocate for patient rights and dignity throughout their hospital stay.
2. Psychosocial Support
Provide counseling to patients and families dealing with serious illness, trauma, or terminal conditions.
Assist in managing stress, anxiety, grief, or emotional distress during hospitalization.
3. Financial Assistance & Welfare Schemes
Guide patients through the process of availing financial aid, government health schemes.
Assess patients' socioeconomic background for eligibility for concessions or exemptions.
4. Discharge Planning & Post-Hospital Care
Assist in arranging post-discharge support such as home care, rehabilitation, or referral to long-term care facilities.
Coordinate with community resources, NGOs, and local health centers.
5. Coordination & Communication
Act as a liaison between doctors, nurses, administration, and the patient's family.
Help resolve conflicts or misunderstandings related to treatment, billing, or hospital procedures.
Maintain records and documentation related to welfare cases handled.
6. Administrative Duties
Maintain detailed case files and reports of patients receiving welfare services.
Prepare reports and statistics for hospital management or government audits.
Conduct surveys or needs assessments for patients to improve welfare services.
Skills & Competencies Required:
Excellent communication and interpersonal skills.
Empathy, compassion, and a patient-centered approach.
Strong organizational and documentation abilities.
Knowledge of hospital processes, medical terminology (basic), and government health schemes.
Ability to work with diverse populations and in high-stress environments.
Experience:
1-3 years of experience in a hospital or healthcare setting preferred
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
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