Job Description

Site Name:

India - Maharashtra - Worli Mumbai

Posted Date:

Jul 23 2025

Job Title:

Patient Support Program (PSP) Manager - Oncology

Location:

Mumbai

Role Summary:

As the PSP Manager - Oncology, you will be responsible for the seamless execution of GSK's Patient Support Program (PSP) and Value-Added Services for oncology products. This includes overseeing patient onboarding, ensuring program compliance, enhancing patient centricity, and ensuring eligible patients gain timely access to GSK's innovative oncology therapies. You will work closely with PSP partners, Patient Assistance Program (PAP) service vendors, and PAP distributors to ensure high-quality, compliant, and patient-focused delivery.

Key Responsibilities:

Program Execution & Oversight:

+ Ensure the end-to-end implementation of the PSP in alignment with GSK policies and access strategy.
+ Oversee the operations and deliverables of the PSP partner to ensure adherence to SLAs, timelines, and patient care standards.
Patient Onboarding & Governance:

+ Monitor patient onboarding processes to ensure robust due diligence and documentation in compliance with applicable SOPs and regulations.
+ Conduct periodic audits and quality checks to verify eligibility, authenticity, and completeness of patient records.
Vendor Management:

+ Coordinate effectively with the PSP service provider and PAP distributor to ensure smooth supply chain and access management.
+ Evaluate vendor performance periodically and initiate improvements where necessary.
Governance & Compliance:

+ Uphold governance standards related to data privacy, pharmacovigilance, and ethical conduct within the PSP framework.
+ Ensure timely reporting and resolution of any discrepancies, risks, or deviations.
Patient-Centric Approach:

+ Enhance patient experience by ensuring empathetic, timely, and clear communication through the PSP.
+ Identify and implement opportunities to improve service quality, reduce delays, and address barriers to access.
Cross-functional Collaboration:

+ Work closely with Access, Medical, Legal, Regulatory, and Commercial teams to ensure aligned execution and continuous improvement of the PSP.

Qualifications & Experience:

Bachelor's degree in Life Sciences, Pharmacy, or related discipline; MBA or post-graduate qualification preferred. 5-8 years of experience in managing PSPs or access-related programs in the pharmaceutical/healthcare industry. Strong knowledge of oncology therapies and patient access challenges. Experience with vendor governance, auditing, and compliance practices.

Skills & Competencies:

Deep understanding of patient access models and reimbursement landscapes. High attention to detail and integrity in patient handling and documentation. Strong project management and coordination skills. Excellent stakeholder engagement and communication abilities. Ability to handle sensitive patient information with discretion and compliance.

Why GSK Oncology?

At GSK, we are transforming the treatment paradigm in oncology by delivering innovative, science-driven therapies to patients in need. Join us in ensuring that every eligible patient has access to life-changing innovation with empathy, integrity, and excellence.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).


Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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