Job Description

Brief Role Description

As a Patient Support Office, you will be the key link between our clinics and hospitals -- ensuring that patients who require higher care receive smooth, guided, and empathetic support throughout their journey.

You will be enabling patient-centric care pathways by handholding patients requiring higher care, through facilitating virtual consults to hospital visits and ensure every patient feels confident, cared for, and connected at every step.

Key Responsibilities

As the Patient Support Officer, you will serve as the central coordinator, ensuring that every patient prescribed a hospital-level intervention receives prompt consultation booking (physical or video), on-site billing for prerequisite diagnostics, and end-to-end handholding until service delivery is complete. This role is pivotal in enhancing patient experience and ensuring continuity of care across the NH network. In this role, you will -

Facilitate patient transitions from clinic to hospital for advanced care needs.

Coordinate in-person or virtual care by setting up physical / remote specialist consultations and virtual pre-anesthesia checkups.

Bill pre-requisite diagnostic services directly at the clinic for seamless patient flow.

Coordinate with the hospital SPOC for admission, diagnostics, and procedure scheduling.

Coordinate virtual/physical pre-anesthesia checkups, hospital admission counselling, and transport logistics

Maintain documentation and data tracking for all referred and facilitated patients.

Collaborate effectively with clinic doctors, hospital care teams, and internal stakeholders to ensure continuity of care.

Deliver excellent patient experience through empathetic guidance, clear communication, and end-to-end handholding.

Join a mission-driven healthcare organization that's reimagining how patients experience care. This is a high-impact frontline role at the heart of Narayana Health's care continuum strategy. Be part of a collaborative team that values compassion, efficiency, and patient trust above all. You will directly influence patient outcomes, own a critical touchpoint in the care journey, and gain deep exposure to clinic-hospital integration. Ideal for driven individuals who thrive on coordination, patient interaction, and measurable results in a dynamic healthcare setting.

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Provident Fund
Work Location: In person