Job Description

Key Responsibilities:

1. Patient Reception & Communication:

Greet and direct patients and visitors in a professional and compassionate manner. Explain hospital services, outpatient process, and department locations. Provide assistance to elderly, differently abled, and critical patients.

2. Registration & Appointment Handling:

Register patients in the Hospital Management System (HMS). Collect and verify patient history, referral letters, and prior reports. Schedule consultations, lab tests, scans, and follow-up visits appropriately.

3. Medical Knowledge-Based Assistance:

Explain the difference between departments (e.g., General Medicine vs. Pediatrics). Guide patients about common medical procedures (ECG, X-ray, Blood Tests, etc.). Identify priority or emergency symptoms and alert medical staff when needed (e.g., chest pain, unconsciousness, high fever in infants).

4. Billing, Payments & Insurance:

Generate bills for OP consultations, diagnostics, and minor procedures. Collect and process cash/card/UPI/insurance payments. Support patients in filling pre-authorization forms for insurance claims.

5. Record Keeping & Documentation:

Maintain proper documentation of OP files, ID proofs, insurance papers. Prepare and submit daily reports (Patient Footfall, Revenue, Pending Payments).

6. Coordination & Support:

Coordinate with nursing stations, pharmacy, diagnostics, and medical officers. Ensure patients are prepared and present for investigations and procedures on time. Provide discharge instructions or referral information when needed.

Required Qualifications:

Minimum: Any Degree (Life Science or Hospital Administration preferred) Preferred: Basic knowledge in anatomy, common diseases, and medical terminology Experience: 1-2 years in hospital or clinic setup preferred Language: Proficiency in English and Tamil (or local language)
Job Types: Full-time, Fresher

Pay: ?10,000.00 - ?12,000.00 per month

Benefits:

Commuter assistance Food provided Health insurance Provident Fund
Work Location: In person