Job Description

Patient Service Lead - Oncology PAP

Experience: 6+ Years

Location: Bangalore

Work Mode: Filed work

We are seeking a highly motivated and experienced

Patient Service Lead

to spearhead our Patient Assistance Program (PAP) / Patient Support Program (PSP) operations in the Bangalore region. This is a

field-intensive leadership role

focusing on enhancing patient adherence and quality of life for individuals with complex conditions, specifically in the

Oncology

domain.

Key Responsibilities:

Field Team Management:

Lead, mentor, and manage a team of Patient Care Executives/Counsellors operating in the field. Conduct joint field work to ensure team compliance with Standard Operating Procedures (SOPs), counseling effectiveness, and patient management protocols. Monitor and drive team performance against key metrics (enrollment, adherence rates, follow-up timeliness).

Patient & Field Operations:

Oversee the end-to-end patient journey from initial enrollment and documentation to continuous follow-up and prescription/renewal coordination. Ensure timely execution of patient home visits for counseling, service delivery, and document collection. Manage and resolve complex patient inquiries, disputes, and compliance challenges with empathy and professionalism.

Stakeholder & HCP Liaison:

Establish and maintain strong working relationships with

Key Opinion Leaders (KOLs)

, Oncologists, and hospital staff (e.g., in institutions like Cytecare, Motherhood, Apollo). Act as the Single Point of Contact (SPOC) for program updates, patient progress reporting, and Adverse Event (AE) documentation shared with HCPs. Coordinate and conduct program promotion/awareness activities with hospitals/clinics.

Reporting & Compliance:

Responsible for timely and accurate reporting of field activities, patient metrics, inventory/logistics data, and adherence rates to senior management. Ensure all program operations adhere strictly to healthcare regulatory guidelines and company policies.

Required Candidate Profile:

Experience:

4+ years of overall experience, with at least

2+ years of direct experience in a Patient Assistance Program (PAP) / Patient Support Program (PSP)

or in a field-based patient care role within the

Specialty/Oncology/Chronic Care

divisions of Pharmaceutical, HealthTech, or Hospital organizations. Experience leading a small team (2-5 members) is a significant advantage.*

Domain Expertise:

Must have strong exposure to the

field work structure

involving frequent interaction with both patients/caregivers and healthcare professionals (HCPs/Doctors).

Target Companies:

Candidates with relevant experience from companies with strong PAP/field support models are highly preferred, including:

Tata 1MG, PharmEasy, NetMeds, Apollo 24/7,Medlife and major Pharma companies (e.g., Novartis, GSK) PSP teams.

Education:

Bachelor's or Master's degree, preferably in Hospital Administration, Life Sciences, or a related field.

Location:

Mandatory

residence in or willingness to relocate to

Bangalore

.
Job Type: Full-time

Pay: ₹500,000.00 - ₹700,000.00 per year

Work Location: In person