Job Description

Key Responsibilities

Appointment Scheduling

Schedule, reschedule, and confirm patient appointments in coordination with providers. Manage cancellations and no-shows with appropriate follow-up.

Patient Communication

Make outbound calls to patients to confirm demographic and insurance details. Remind patients of upcoming appointments, required documents, or pre-authorizations. Provide clear instructions related to visit type (in-person, telehealth, follow-up, etc.). Ensure correct entry of insurance information to prevent claim denials. Coordinate with the eligibility and verification team as needed.

Documentation & Data Entry

Accurately record patient demographics, insurance, and appointment details in the practice management system (eCW/athena/etc.). Ensure compliance with HIPAA and company policies in handling patient information.

Coordination with RCM Team

Work closely with billing, coding, and authorization teams to ensure all pre-visit requirements are met. Notify the RCM team of potential issues that may impact claim submission or reimbursement.

Required Skills & Competencies

Strong communication skills (verbal & written) with a customer service mindset. Knowledge of healthcare terminology, insurance plans, and medical billing basics Proficiency in practice management systems and MS Office (Excel, Word). Familiarity with HIPAA and compliance regulations. It's a NIGHT shift job (5.30 PM to 2.30 AM IST) Work from office job only
Job Types: Full-time, Fresher

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

Flexible schedule Food provided Leave encashment Paid sick time Paid time off
Experience:

total work: 1 year (Preferred)
Work Location: In person