Job Description

We're looking for a Patient Retention Executive to join our team and ensure that patients stay engaged, informed, and on track through their pain management journey.

Location: Gurugram

Compensation: 3 LPA

Key Responsibilities

:

Call patients post their first consultation to follow up on treatment adherence and address any issues as per our SOPs Drive follow-up consultations by building trust and ensuring timely re-engagement Identify complex or dissatisfied cases and escalate to the clinic team for resolution Ensure all scheduled follow-up calls are completed daily with accurate remarks logged in the system Connect with patients who have undergone procedures to track pain relief outcomes and maintain records

Skills and Qualifications:

A strong communicator with the ability to engage and motivate patients over calls Smart, Empathetic, and capable of handling objections with professionalism Highly organized, with an eye for detail and follow-through Bachelor's degree holder (no master's required), freshers are encouraged to apply

Why Join Nivaan?

Work with India's leading pain management specialists in a cutting-edge medical environment. Gain experience in interventional pain management - a fast-growing, specialized medical field. Be part of a mission-driven company revolutionizing non-surgical pain treatment. Opportunity for growth and training in advanced pain management protocols.
Job Types: Full-time, Permanent, Fresher

Pay: Up to ?350,000.00 per year

Benefits:

Health insurance Leave encashment Paid sick time Paid time off
Schedule:

Day shift
Work Location: In person