Job Description

Key Responsibilities

Patient Care & Coordination

Greet patients and attendants courteously and assist with registration, appointments, and admissions. Guide patients through hospital processes including billing, diagnostics, procedures, and discharge. Coordinate with clinical and non-clinical departments to ensure smooth patient flow. Provide accurate information regarding hospital services, procedures, and policies.

Patient Experience & Satisfaction

Ensure high levels of patient satisfaction through proactive service and empathetic communication. Conduct patient rounds (OPD/IPD) to understand patient needs and address concerns. Collect patient feedback and support patient satisfaction surveys.

Grievance Handling

Receive, document, and resolve patient complaints and grievances in a timely manner. Escalate unresolved issues to the concerned department or management. Maintain grievance records as per hospital/NABH guidelines.

Documentation & Reporting

Maintain patient interaction logs, complaint registers, and feedback forms. Prepare daily/weekly reports on patient feedback and service issues. Ensure confidentiality of patient information at all times.

Coordination & Compliance

Act as a bridge between patients, consultants, nursing staff, and support services. Adhere to hospital policies, NABH standards, and patient rights & responsibilities. Support hospital branding and service excellence initiatives.

Qualifications & Experience

Education:

Graduate in any discipline (Healthcare Management preferred).

Experience:

1-3 years in patient relations, front office, or customer service (hospital experience preferred).

Languages:

Fluency in English and Tamil (additional languages preferred).

Key Skills & Competencies

Excellent communication and interpersonal skills Strong problem-solving and conflict-resolution abilities Empathy and patient-centric approach Ability to work under pressure and handle sensitive situations Basic computer knowledge (HIS, MS Office)

Working Conditions

Shift-based duties, including weekends and holidays as required Continuous interaction with patients, attendants, and hospital staff

Performance Indicators (KPIs)

Patient satisfaction scores Grievance resolution turnaround time Feedback quality and service improvement contribution Compliance with hospital protocols and NABH standards
Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?32,000.00 per month

Work Location: In person