Job Description

Language Skills- Tamil, Telugu, Kannada, Malayalam, and Bengali

Workdays per week:

6 days (Sunday week off)

The Patient Relationship Officer will be responsible for making outbound calls to customers/Patients. Need to check their well-being and the medicine requisition for the month. Proper follow ups with the patient related to their health and doctor checkups. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM. Associate must reply to those queries in a set format. Responsible for updating the conversation in CRM. Responsible to take the feedback from the patients and share with the concerned person/deptt. Taking follow-ups from management for the complaints and feedback closure. Transfer the call to other departments if required etc. Handle all the complaints of patients and pacify them.
Job Type: Full-time

Pay: ?19,000.00 - ?22,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Experience:

voice calling: 1 year (Required)
Language:

English (Preferred)
Work Location: In person