Job Description

: Patient Relationship Executive

Designation: Executive- Patient Relation (PRE)

Experience:

1-3 Years

Qualification:

Bachelor's degree in any discipline (Hospital Management preferred).

Working Hours:

As per hospital operational timings, including shifts if required.

Required Skills:

1. Excellent communication and interpersonal skills.

2. Proficient in MS Office and hospital management systems.

3. Strong organizational and multitasking abilities.

4. Ability to handle sensitive situations with professionalism and empathy.

5. Patient-Centric Approach, Problem-Solving Skills

6. Team Collaboration, Attention to Detail and Time Management

7. Hospital OP billing experience preferred.

Roles & Responsibility:

1. Greet patients and visitors warmly, ensuring a welcoming environment.

2. Assist patients in understanding the hospital's services and procedures.

3. Do OP registration and billing

4. Schedule and manage patient appointments efficiently.

5. Coordinate with doctors, therapists, and other departments to ensure timely service delivery.

6. Address patient inquiries and concerns promptly and empathetically.

7. Resolve complaints in a professional manner, escalating to the appropriate authority when necessary.

8. Collect patient feedback through surveys or direct interaction.

9. Collaborate with the management team to analyze feedback and implement improvements.

10. Maintain accurate patient records and documentation.

11. Ensure compliance with hospital policies and data confidentiality.

12. Inform patients about health packages, Ayurvedic treatments, and wellness programs offered by the hospital.

13. Encourage participation in health awareness campaigns and initiatives.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹27,000.00 per month

Experience:

total work: 1 year (Preferred)
Work Location: In person