Patient Relation Officer
Year Siruseri, Chennai, Tamil Nadu, India
Job Description
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Walkin (Mon to Sat - between 11 am to 3pm) Dr. Kamakshi Memorial Hospital - Siruseri No: 6/484, Rajiv Gandhi Salai, OMR, opposite Sipcot Entrance, Siruseri, Chennai, Tamil Nadu 600130. Patient Relations Officer: :
- Ability to work in a team environment, should be good with handling people and making avail care and treatment at the hospital or doctor.
- Should have a basic understanding of systems and processes that are to be followed in a healthcare facility.
- Counseling and respond to patients needs, requirements and concerns as appropriate.
- Making patients aware of health services and facilities available for patients at Dr. KMH.
- Investigate and/ or channel complaints or problems to appropriate head department in hospital.
- Assist in resolving conflicts and act as an intermediary between patients, families and staff.
- Supports/facilitates the implementation of innovation and systems that eliminate patient harm.
- Collect data and information about patient feedback and make recommendations as appropriate.
- Explaining policies, procedures or services to unknown patients using medical or administrative knowledge.
- Analyzing and assessment of patients needs through IP visit.
- Taking daily rounds in OPD, ER & other departments to ensure excellent care and services to all the patients, to co-ordinate with doctor in patient care whenever required, complaints redressal and feedback.
- All verbal and written complaints will be investigated and responded through calls and visits in a timely manner and a summery will be reviewed once in fortnight with the core committee of the organization.
- All suggestions will be documented by PR Team and informed to the concerned department head for assessment and corrective and preventive actions.
- Monitoring and analyzing the patients rights and responsibilities.
- Collaborates with the Quality improvement efforts to identify key improvement focus areas that impact both patient care quality and safety.
- Need to take care of all other works which is assigned by the Manager.
- MSW preferred
- Experience: 1 to 5 years in Hospital
- Rotational Shift.
- Pleasant looking with good English communication.
- Immediate Joiners are preferred.
- Provident Fund
- Rotational shift
- Overtime pay
- Current Location?
- Current Salary (Gross per month)?
- Salary Expected (Gross per month)?
- Flexible for Rotational shifts?
- Notice period if any?
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Job Detail
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Job IdJD3292506
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSiruseri, Chennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear