Job Description

Job Purpose:

To act as the primary point of contact for patients and their families, ensuring a positive patient experience by assisting with admission, discharge, billing, appointments, and addressing queries or concerns in a professional and empathetic manner.

Key Responsibilities:

Patient Interaction & Support

Welcome patients and relatives, provide guidance on hospital services, procedures, and policies. Assist in admission and discharge formalities, ensuring a smooth process. Address patient and family concerns promptly and escalate issues to the concerned authority when required. Regularly check on patient satisfaction during hospital stay.

Coordination & Communication

Coordinate between patients, doctors, nursing staff, and administration to resolve concerns. Assist patients in booking appointments, follow-ups, and investigations. Facilitate smooth flow of information between departments for patient needs.

Customer Service & Complaint Handling

Handle patient grievances with empathy and professionalism. Provide clear explanations regarding billing, insurance, and hospital procedures. Ensure every patient leaves with a positive experience of hospital services.

Documentation & Compliance

Maintain accurate patient interaction records, feedback forms, and complaint logs. Support the hospital in quality audits and accreditation processes. Ensure compliance with hospital standards, patient rights, and confidentiality policies.

Qualifications & Skills:

Graduate in

Hospital Administration, Healthcare Management, or any related field

. Prior experience in a hospital/healthcare setup preferred. Strong communication and interpersonal skills. Patient-centric approach with empathy and problem-solving ability. Proficiency in MS Office and hospital software. Ability to handle stressful situations calmly and professionally.

Work Conditions:

Based in hospital front office, wards, or OPD. Rotational shifts including weekends/holidays if required. Direct interaction with patients, attendants, and hospital staff on a daily basis.
Job Types: Full-time, Permanent

Pay: ?10,241.78 - ?35,000.00 per month

Benefits:

Provident Fund
Work Location: In person