Job Description

Job Title: Patient Relations Executive

Hospital Name:

Zoi Hospitals

Location:

Hyderabad, Attapur

Job Summary:

The Patient Relations Executive serves as a liaison between patients, their families, and the healthcare facility. They are responsible for managing patient feedback, resolving complaints, and ensuring that patient concerns are addressed promptly and effectively. This role requires strong communication skills, empathy, and a deep understanding of healthcare regulations and patient rights.

Key Responsibilities:

Patient Communication:

Serve as the primary point of contact for patients and their families regarding non-clinical issues. Address patient concerns, complaints, and inquiries in a timely and professional manner. Provide clear information to patients about hospital policies, procedures, and services.

Complaint Resolution:

Investigate patient complaints and work with relevant departments to resolve issues. Document all complaints, resolutions, and follow-up actions in the patient relations management system. Escalate unresolved issues to higher management when necessary.

Patient Advocacy:

Act as an advocate for patients, ensuring their rights are upheld and their voices are heard. Educate patients and their families about their rights and responsibilities within the healthcare setting.

Collaboration:

Work closely with healthcare providers, administrative staff, and other departments to ensure a coordinated approach to patient care. Participate in multidisciplinary meetings to discuss and resolve patient-related issues.

Data Management and Reporting:

Maintain accurate records of patient interactions, complaints, and resolutions. Prepare reports on patient satisfaction trends and recommend improvements to enhance patient experience.

Patient Satisfaction Programs:

Assist in the development and implementation of patient satisfaction surveys and feedback programs. Analyze survey data and feedback to identify areas for improvement in patient care and service delivery.

Training and Development:

Provide training to staff on effective communication, patient rights, and customer service best practices. Stay updated on industry trends, patient care standards, and healthcare regulations.

Compliance:

Ensure compliance with healthcare regulations, such as HIPAA, and other relevant laws. Assist in the preparation for accreditation and audits by regulatory bodies.

Skills:

Strong interpersonal and communication skills. Ability to manage sensitive situations with empathy and professionalism. Knowledge of healthcare laws, patient rights, and regulations. Proficient in using patient relations management software and Microsoft Office Suite.

Intrested candidates can share their CV on [ 9154370306]

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Work Location: In person