Job Description

A Patient Relations Executive for Boon IVF Fertility Center would have responsibilities focused on supporting and enhancing the patient experience throughout their fertility treatment journey.

1.

Patient Interaction and Support

Act as the primary point of contact for patients, providing empathetic and clear guidance on procedures, timelines, and any other concerns. Address patient inquiries and concerns professionally and compassionately, ensuring that patients feel heard and understood. Assist with scheduling appointments and coordinating with clinical and administrative staff to ensure smooth patient flow.
2.

Information and Education

Provide patients with detailed information about treatments, protocols, and expectations, helping them understand every step of their fertility journey.
3.

Liaison Between Patients and Medical Staff

Facilitate communication between patients and healthcare providers, ensuring that any questions or concerns are promptly addressed. Coordinate with the medical team to ensure that patients receive timely updates about their treatment plans and test results.
4.

Administrative Duties

Maintain accurate and confidential patient records, including appointment schedules, treatment plans, and follow-up notes.
5.

Customer Service Excellence

Implement a patient-first approach, addressing patient needs with empathy, respect, and confidentiality. Handle complaints or grievances with professionalism, striving to resolve issues while maintaining positive relationships with patients.
6.

Feedback and Quality Improvement

Collect and analyze patient feedback to identify areas for improvement, aiming to enhance the quality of patient experience. Participate in team meetings and training sessions to stay updated on best practices and ensure high standards in patient relations.
This role demands strong communication skills, emotional intelligence, and a patient-centered approach to help make patients feel supported during their journey at the fertility center.

Job Type: Full-time

Pay: ?15,000.00 - ?30,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Experience:

ivf / fertility sector: 1 year (Required)
Work Location: In person