Job Description

Job Summary:

The Patient Relations Executive acts as the primary point of contact for patients and their families, ensuring a seamless experience from registration to discharge. This role focuses on enhancing patient satisfaction, resolving concerns, and coordinating with various departments for smooth service delivery.

Key Responsibilities:

Greet and assist patients and visitors in a courteous and professional manner Handle patient registration, admission, and discharge processes Guide patients regarding consultations, investigations, billing, and follow-up appointments Address patient queries, concerns, and grievances promptly and effectively Coordinate with doctors, nurses, and other hospital departments to ensure timely services Maintain accurate records and update patient information in the system Collect feedback from patients and escalate unresolved issues to the supervisor Ensure compliance with hospital policies, procedures, and service quality standards Promote a patient-centric environment through empathy, respect, and responsiveness

Key Skills & Competencies:

Excellent communication and interpersonal skills Ability to handle stressful situations with patience and professionalism Good problem-solving and conflict resolution abilities Proficiency in MS Office and hospital management software Fluency in local language(s) and English/Hindi preferred

Qualifications & Experience:

Minimum Qualification: Graduate (Any discipline, preferably in Healthcare, Hospitality, or Administration) Experience: 1-3 years in a hospital or healthcare setting (freshers with good communication may also apply)
Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Provident Fund
Schedule:

Rotational shift
Work Location: In person