Job Description

Job Title:

Patient Relation Executive

Job Summary:

The Patient Relation Executive (PRE) is responsible for ensuring a positive patient experience by addressing patient needs, coordinating services, and acting as a liaison between patients, attendants, and hospital departments.

Key Responsibilities:

Greet and assist patients and their attendants courteously Guide patients through hospital procedures and services Handle patient queries, feedback, and complaints effectively Coordinate with clinical and non-clinical departments to ensure smooth patient flow Ensure patient satisfaction and timely service delivery Maintain patient records and feedback documentation Assist in admission, discharge, and billing coordination Follow hospital policies, ethics, and confidentiality standards

Qualifications & Skills:

MSW Excellent communication and interpersonal skills Customer-service oriented with problem-solving ability Ability to handle patients with empathy and professionalism Basic computer knowledge (HIS, MS Office) Multilingual skills preferred

Experience:

1-3 years of experience in a hospital or healthcare setting preferred Freshers with good communication skills may also apply
Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person