Patient Relation Executive
Year Hyderabad, Telangana, India
Job Description
Job Roles & Responsibilities:
- Liaison between patients, attenders, consultants and administration. Ensures thorough and timely resolution of patient issues, concerns, and complaints.
- To ensure that patient\xe2\x80\x99s requirements at the time of consultation are met and that their visit to the hospital is hassle free.
- To brief the patient and the attendant about the availability of doctor and approximate waiting time.
- To co-ordinate with Nursing / lab staff to ensure that all investigations are done on time and reports are handed over to the patient without follow up.
- Work as a team player to ensure each patient receives the best service possible.
- Collect patient feedback and google reviews.
- To interact with other Floor Coordinators and carryout proactive measures to achieve zero error in patient requirements if it is OP to IP conversion
- To counsel the patient and attendant as and when required.
- To undertake appropriate and proactive action deemed fit to protect the interests of patient and hospital.
- Minimum Qualifications \xe2\x80\x93 Graduation.
- Technical Qualifications \xe2\x80\x93 Basic knowledge of MS Office.
- Minimum - 2 to 5 years experience as Patient Relation Executive in Hospital is mandatory, preferably Female.
- Able to speak local language, English and Hindi.
- Health insurance
- Paid sick time
- Provident Fund
- Morning shift
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
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Job Detail
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Job IdJD3207710
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHyderabad, Telangana, India
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EducationNot mentioned
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ExperienceYear