Job Description

Job Summary

The Patient Relations Executive (PRE) serves as the face of the dental centre and plays a key role in ensuring an exceptional patient experience. The ideal candidate should have a

pleasant and well-presented personality

, with excellent

communication, interpersonal, and organizational skills

. This role involves managing front-office operations, coordinating appointments, assisting patients with inquiries, and maintaining a

warm, professional, and patient-centered atmosphere

that reflects the clinic's high standards of care and service.

Key Responsibilities1. Front Office & Reception Management

Welcome and greet patients with a friendly and professional demeanor. Manage patient registration, appointment scheduling, and walk-ins. Handle check-in and check-out procedures efficiently. Maintain a neat, hygienic, and welcoming reception area.

2. Patient Coordination & Communication

Provide accurate information on treatments, procedures, and pricing. Coordinate effectively between patients and dental staff for smooth operations. Conduct appointment reminders, post-treatment follow-ups, and satisfaction surveys. Address patient inquiries and concerns with care, empathy, and professionalism.

3. Billing & Administrative Support

Generate bills, process payments, and issue receipts accurately. Maintain up-to-date and confidential patient records. Assist with insurance documentation when applicable. Prepare daily and monthly administrative or financial reports.

4. Customer Service & Patient Experience

Ensure every patient receives outstanding service and care. Manage complaints or feedback courteously and effectively. Promote patient retention and referrals through a positive experience. Support marketing and patient engagement initiatives as needed.

Qualifications & Requirements

Education:

Bachelor's degree or diploma in Business Administration, Hospitality, Healthcare Management, or related field.

Experience:

1-3 years of experience in a dental, medical, or healthcare front-office environment preferred.

Skills:

Strong communication and interpersonal skills. Excellent organizational and multitasking ability. Proficiency in MS Office and dental/medical management software. Knowledge of dental terminology (advantageous).

Personal Attributes

Pleasant, professional, and well-presented demeanor. Polite, empathetic, and patient-focused attitude. High level of integrity, responsibility, and attention to detail. Positive, energetic, and adaptable under pressure.
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?15,000.00 per month

Work Location: In person