Job Description

Patient Handling & Front Desk Management

Greet and assist patients/visitors courteously. Guide patients through registration, consultation, admission, and discharge processes. Handle appointment scheduling, cancellations, and rescheduling. Ensure smooth patient flow between departments.

Communication & Coordination

Act as a liaison between patients and doctors/nurses/administrative staff. Provide clear information on hospital services, procedures, and billing. Attend and resolve patient queries, complaints, and concerns in a timely manner.

Documentation & Records

Maintain accurate patient records in the hospital information system (HIS). Ensure proper documentation of admissions, billing, insurance, and discharge. Handle confidential patient information with discretion.

Billing & Financial Support

Support patients with billing queries and payment processing. Coordinate with the accounts/insurance team for approvals and claims.

Patient Care & Satisfaction

Conduct regular patient rounds to ensure comfort and satisfaction. Collect feedback and escalate issues for improvement. Ensure high standards of hospitality and service excellence.

Qualifications & Experience

Graduate in any discipline (preferred: Healthcare Administration, Hospitality, or related field). Prior experience in hospital front office / customer service role preferred. Knowledge of medical terminology and hospital procedures will be an advantage.

Skills & Competencies

Excellent communication and interpersonal skills. Strong customer service orientation and problem-solving ability. Computer proficiency (MS Office, Hospital Information Systems). Ability to work under pressure with patience and empathy. Professional grooming and pleasant personality.

Work Environment

Based at hospital front desk / reception. Rotational shifts, including weekends and holidays, as per hospital requirements.
Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person