This profile is responsible for engaging the patients of a Medical practice. Responsible for day to day activities of recalling a patient, reminding them of their appointments, keeping a close contact for their appointment completion and also managing the patient's information in the CRM.
Roles & responsibilities:
1. Working on multiple applications for gathering customer's information
2. Scheduling appointment
3. Updating the demographic information of the customer in the software
4. Reminding about the appointment
5. Incoming call management
6. Fax management
7. Message management
8. Tracking the patient's appointment until completion - Recalling the No Shows and Cancel
9. Managing the Customer Relationship Management Software
10. Being engaged in other operational activities
US shift hours
Job Type: Full-time
Benefits:
Work from home
Language:
English - PROFICIENT
Work Location: Remote
Job Type: Full-time
Application Question(s):
Please record an audio while speaking the content given below and share that file at surbhi.mehta@thesaffronsolution.com
"Hi, it's really nice to meet you.
I understand that dealing with any eye condition can feel overwhelming, and I want you to know that you're not alone in this. Our goal here is to provide you with the best possible care--not just in terms of treatment, but also in making sure you feel informed, supported, and comfortable every step of the way.
We're going to work together to fully understand your condition and create a plan that's tailored to your specific needs. If at any point you have questions or feel unsure about anything, please don't hesitate to speak up. Your vision and your peace of mind are equally important to us.
We're here for you, and we'll take this one step at a time--together."
Language:
* English (Required)
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