Job Description

Job Title:

Patient Engagement Manager

Reporting to

: Head Marketing

Job Summary

This role is focused on collecting, analyzing, and acting upon patient feedback to enhance service quality, boost patient satisfaction, and foster informed patient communication.

Key Responsibilities:

Patient Feedback & Surveys:

Collect patient feedback surveys before discharge in IPD Continuously improve survey formats and questions for better insights Administer feedback collection from OPD and Diagnostics patients

Data Analysis & Reporting:

Prepare and present monthly reports of survey findings with improvement recommendations Compile reports on patient uptake of services post-discharge

Patient Advocacy & Voice:

Collect patient testimonials and obtain relevant consents Listen and respond to patient concerns across IPD, OPD, and Diagnostics Recommend operational or service-level corrections based on patient insights

Service Awareness & Upsell:

Educate patients on healthcare packages, home care offerings, and other services during discharge Track and report patient interest and usage of additional services

Doctor Engagement & Communication:

Attend CMEs and onboard doctors into the official WhatsApp Community Create a structured monthly content calendar for doctor communication via WhatsApp

Qualifications & Skills:

Bachelor's degree in Healthcare, Hospital Administration, Communications, or related field Strong interpersonal and listening skills with a patient-first mindset Experience in healthcare operations, customer service, or public relations preferred Proficiency in data analysis, reporting, and digital communication tools Ability to work cross-functionally and coordinate with medical and administrative teams.
Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Fixed shift
Education:

Master's (Required)
Experience:

Relevant: 1 year (Preferred)
Work Location: In person