Job Description

Patient Support & Scheduling Executive

(Healthcare Operations - Full Time)

We're looking for enthusiastic and service-oriented individuals to join our healthcare operations team as

Patient Support & Scheduling Executives

. In this role, you will interact directly with patients, assist with appointment scheduling, answer questions, and ensure patients receive timely and accurate support.

Fresh graduates are encouraged to apply. No prior healthcare experience is mandatory--full training will be provided.

What You'll Do

Handle patient interactions through phone calls, emails, and messages Schedule, confirm, reschedule, and follow up on patient appointments Respond to patient questions with professionalism and empathy Update and manage patient records using Excel, EMR systems, and internal tools Coordinate with internal teams to ensure smooth daily operations Monitor basic performance indicators such as call volume, scheduling accuracy, and follow-ups Meet daily and weekly productivity goals while maintaining high accuracy
What We're Looking For

Clear and confident English communication skills (spoken and written) Basic computer knowledge including MS Word, Excel, and Outlook Typing speed of

35 WPM or above

with good accuracy Strong attention to detail and ability to handle multiple tasks Positive attitude and willingness to learn Ability to work in a fast-paced environment and manage time efficiently Prior experience in customer service, call centers, or healthcare is a plus, but

not mandatory

Work Schedule & Location

Night shift role (US time zones) Work from office only Location:

Mohali - Phase 8-A

What We Offer

Complete training and onboarding support Friendly and supportive team environment Long-term career growth opportunities in healthcare operations Competitive salary with performance incentives
Benefits including:

Health Insurance Provident Fund
If you're eager to start or grow your career in a stable and expanding healthcare organization, we'd love to connect with you.

Send your CV to:

hr@5tekmedical.com

Job Type:

Full-time

Work Location:

In-person - Mohali (Phase 8-A)

Job Type: Full-time

Pay: ?20,000.00 - ?40,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person