Job Description

We are seeking an energetic and customer-focused

Patient Engagement Coordinator

to join our healthcare operations team. In this role, you will be the first point of contact for patients, helping them schedule appointments, resolve concerns, and ensuring they receive timely assistance. You'll play a key part in maintaining patient satisfaction and supporting the smooth functioning of our care delivery process.

Fresh graduates with strong English communication skills are welcome to apply! Comprehensive training will be provided.

Key Responsibilities

Communicate with patients via phone, email, and text to book, confirm, and follow up on appointments. Accurately maintain and update patient information using Excel, EMR systems (Athena experience is a plus), and other digital tools. Provide courteous, professional, and helpful responses to patient inquiries and concerns. Collaborate with internal departments to ensure coordinated and efficient operations. Track key performance metrics such as call handling, scheduling rates, and follow-up completion. Maintain high accuracy and attention to detail while meeting daily and weekly targets.

Candidate Requirements

Excellent verbal and written English communication skills. Proficient in Microsoft Office (Word, Excel, Outlook). Typing speed of at least 35 words per minute with good accuracy. Strong attention to detail, organization, and multitasking abilities. Positive attitude, adaptability, and a team-oriented mindset. Ability to manage time effectively and perform well under pressure. Prior experience (1-3 years) in customer service, healthcare coordination, or a similar field is preferred but not required.

What We Offer

Comprehensive training and professional development opportunities. A collaborative and growth-oriented work environment. Clear career advancement paths within a fast-expanding healthcare organization. Competitive salary and performance-based incentives. Employee benefits including food, health insurance, and provident fund.

Job Requirements

Must be available for

night shifts

(aligned with US time zones). Must work

onsite

at our

Mohali Phase 8-A

office.
If you're passionate about delivering exceptional patient support and ready to build a rewarding career in healthcare operations, we'd love to hear from you.

Send your CV to:

hr@5tekmedical.com

Job Type:

Full-time

Benefits:

Health insurance Provident Fund

Work Location:

In-person - Mohali (Phase 8-A)

Job Type: Full-time

Pay: ?30,000.00 - ?40,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person