Job Description

We are seeking a compassionate and patient-focused female Counselor to assist patients and their families before, during, and after medical treatment.

Key Responsibilities:

Build confidence in patients by providing clear information about the doctors and treatment plans.
Schedule appointments based on medical urgency and patient status.
Explain treatment options, costs (for pay patients), and expected duration.
Guide patients to various departments such as OT, pharmacy, and wards.
Ensure all pre-treatment formalities are completed, including fee deposits and checkups.
Coordinate with treating doctors and Medical Director regarding patient updates.
Support patients during treatment by ensuring mental and physical readiness and timely availability.
Facilitate post-treatment discharge, documentation, payment clearance, and feedback collection.
Educate patients and families about medication, care, and follow-up schedules.
Monitor patient progress and coordinate further care if needed.

Required Skills:

Excellent communication in Hindi, English, and local dialects.

Soft skills, empathetic, approachable, and attentive listener.

Strong analytical and observational skills.

Ability to handle sensitive situations with discretion and maturity.

Comfortable working with diverse age groups and genders.

High level of patience, politeness, and a positive attitude.

Qualifications & Experience:

Minimum Qualification: Graduate in Psychology, Social Work or any related field.

Experience: 1-2 years of experience in patient counseling or healthcare support services

Job Types: Full-time, Permanent

Benefits:

Leave encashment Provident Fund
Schedule:

Day shift Morning shift
Work Location: In person