Job Description

Job Summary
Smart Vision Eye Hospital is seeking a compassionate and confident Health Counsellor to support patients through their treatment journey. The role involves patient education, surgical counselling, treatment plan clarification, and guiding patients and families on clinical and financial aspects related to eye care procedures.

Key Responsibilities
Explain diagnoses, treatment plans, surgical procedures (e.g., LASIK, Cataract), and expected outcomes to patients and families

Educate patients on pre- and post-operative care instructions

Assist in coordinating between patients, doctors, and surgical teams

Counsel patients on treatment packages, insurance options, and financial queries

Follow up with patients who have dropped off after consultation or surgery recommendation

Maintain detailed records of interactions and update patient tracking systems

Support the hospital's mission of delivering patient-centric care with empathy and clarity

Requirements
Graduation in healthcare, life sciences, psychology, or related fields

Excellent communication and interpersonal skills

Fluency in English and local language(s)

Ability to build trust and rapport with patients from diverse backgrounds

Prior experience in eye hospitals or surgical counselling is a plus

Basic computer and record-keeping skills

Job Types: Full-time, Permanent

Pay: ?11,651.31 - ?36,290.09 per month

Benefits:

Provident Fund
Schedule:

Day shift Morning shift
Work Location: In person