Job Description

Meet and greet patients and attendants in a compassionate and professional manner. Listen to patients' concerns empathetically and offer appropriate guidance. Explain the diagnosis, treatment options, procedures, risks, and expected outcomes in a simplified manner (as per doctor's advice). Counsel patients for surgeries, procedures, chemotherapy, dialysis, or other specialty treatments. Assist in understanding the care plan, timelines, and what to expect during hospital stay. Ensure informed consent is properly explained and signed. Coordinate with billing/insurance teams to explain estimated treatment costs. Counsel patients and families regarding insurance coverage, pre-authorizations, and package inclusions/exclusions. Guide economically weaker patients towards financial assistance, government schemes, or hospital support (if applicable). Coordinate between patient, consultants, TPA/insurance desk, and administration. Maintain proper counselling records and documentation for each patient interaction. Follow up with departments (labs, pharmacy, diagnostics) for timely updates to the patient. Offer empathetic communication, especially for critically ill patients or during difficult diagnoses (e.g., cancer, organ failure). Coordinate with psychologists/psychiatrists if deeper emotional support is needed. Help patients understand discharge process, medication instructions, diet plans, and follow-up appointments. Educate the patient/family about post-discharge care and emergency contact points.
Job Type: Full-time

Work Location: In person