Job Description

The Patient Counsellor is responsible for guiding patients through their treatment journey -- from consultation to conversion. The role involves educating patients about procedures, building trust, and ensuring a smooth and satisfying experience at the clinic.

Key Responsibilities:

Handle patient inquiries and explain available treatments, packages, and offers. Counsel patients on treatment benefits, expected outcomes, and post-care guidelines. Assist in converting consultations into confirmed bookings. Coordinate between patients and doctors for smooth communication. Maintain detailed records of patient visits, follow-ups, and treatment progress. Follow up with leads and ensure timely conversions through calls or messages. Provide excellent customer service and ensure patient satisfaction. Support front office and administrative functions as needed.

Required Qualifications & Skills:

Graduate in any field (background in healthcare, cosmetology, or hospitality preferred). Minimum 2+ years of experience in patient counselling, clinic coordination, or healthcare sales. Strong communication, presentation, and interpersonal skills. Ability to understand and explain medical/cosmetic procedures clearly. Goal-oriented with good follow-up and closing skills. Proficient in MS Office and CRM or lead management tools.
Job Type: Full-time

Pay: From ?25,000.00 per month

Benefits:

Leave encashment Paid sick time
Work Location: In person