Job Description

1. Job PURPOSE:

- To counsel the patient according to their needs & wishes

2. ROLE AND RESPNSIBILITIES:

- Counsels the patients address their concerns & problems, give them best possible solutions, make them understand about the changes, improvement of the treatment.

- Regular Follow-up of All Leads in Recommended time.

- Weekly and Quarterly Meeting Attendance Compulsory.

- To Achieve and Maintain Goal of Patient Retention Ratio.

- To Achieve and Maintain Goal of Lead Conversion.

- To Achieve Goal of Patient Conversion.

- To Handle and Resolve Patient Grievances in recommended period of time.

- To Follow & improve Standard Operating Protocols set by the organization.

- Get regular training & knowledge about all services.

- To achieve Business Goal.

- To ensure best patient experience.

- To attend training programs, workshops & other activities organized by the company

- Suggestions related to services to Patient

- Cross selling & Upselling of treatment packages to the patients.

- Regular calling to the patients

- Provide best Hospitality to each and every patient.

- Be responsible for the welfare of each individual in the unit and do all possible to solve problems.

- To provide guidelines to patient to improve Skin health

- Improvement of Counselling Skill as Per Analysis of Audit Report.

- Updation of report on daily basis & analysis of the report

- To do ethical Counseling to the each and every patient

- Additional Responsibility Given By Management and Superior.

- For Category S (Small ) clinics Counselor is Responsible for the all tasks of Front Desk.

- Cash Handling, Cash Deposit, General Administration Work.

- General Accounting Work.

- Taking Patient Photographs according to Protocol and updating in Software

- Updating Daily, Weekly and monthly report Regularly.

- Maintain Stock Report

- Do Admin Work

- Do Maintenance Work

Job Type: Full-time

Pay: ?15,000.00 - ?17,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person