Job Description

(JD)

Patient Counsellor - Eye Hospital

Job Title: Patient Counsellor

Department: Patient Services / OPD

Location: Eye Hospital

Job Summary

The Patient Counsellor is responsible for guiding and supporting patients and their attendants through the eye care process. This role includes explaining diagnoses, treatment options, surgical procedures, costs, and post-treatment care, ensuring a smooth and empathetic patient experience.

Key Responsibilities

Counsel patients regarding eye conditions, investigations, treatments, and surgical procedures (e.g., cataract, refractive surgery).

Explain treatment plans, consent forms, risks, benefits, and expected outcomes in simple language.

Coordinate with doctors, optometrists, OT, billing, and insurance/TPA teams.

Assist patients with appointment scheduling, admission, discharge, and follow-ups.

Qualifications & Experience

Graduate in any discipline (Healthcare/Medical background preferred).

1-5 years of experience in patient counselling or healthcare services (eye hospital experience preferred).

# Immediate Joiner

Email ID: thehealingtouch.hr1@gmail.com

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

Provident Fund Work from home
Work Location: In person