Job Description

Greet and counsel patients and their families regarding the diagnosis, treatment plans, and surgical or procedure options in an empathetic and professional manner.

Explain treatment procedures, outcomes, costs, payment modes, and consent forms clearly to patients.

Guide patients through registration, consultation, diagnostics, and admission/discharge processes.

Coordinate with doctors, nurses, and administrative and TPA departments to ensure a smooth patient journey.

Encourage patients to follow recommended treatments and surgeries, resolving doubts or fears they may have.

Maintain and update patient records accurately, including counseling notes and follow-up plans.

Provide emotional support to patients, especially for serious diagnoses or long-term treatments.

Follow up with patients post-visit to ensure adherence and satisfaction.

Handle patient complaints or concerns professionally and escalate when necessary.

Educate patients on health conditions, prevention strategies, and medication adherence.

Explaining patients pre and post operative instructions.

Preparing OT list

Education

: Graduate in any discipline (Bachelor's in Psychology, Social Work, or Healthcare preferred).

Experience

: 1-3 years of experience in a healthcare setting (opthalmology preferred).

Skills

:

Excellent communication and interpersonal skills.

Empathetic and patient-centric approach.

Ability to handle emotional or distressed patients calmly.

Familiarity with medical terms and healthcare processes.

Basic computer proficiency (MS Office, HIS software).

Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Work Location: In person