Job Description

DUTIES AND RESPONSIBILITIES

? Answer phone inquiries in an efficient and effective manner.

? Make confirmation and reminder calls. Follow-up calls to patients

? Guiding patients on various eye procedures & surgeries..

? Interact with patients/family day of the procedure.

? Interacts with referring and co-managing doctors .

? Responsible for verifying insurance benefits, assisting and performing case management for uninsured and insured patients.

? Coordinates appointments, referrals for all patients.

? Documentation of all patient and records action taken.

? Addresses and resolves complex financial questions and concerns which are diverse in nature.

? Pre treatment & Post Treatment Counselling of patients.

QUALIFICATIONS

? Well organized and attention to detail.

? Excellent interpersonal skills required to work closely and effectively with doctors, clinic staff and understanding patient needs.

? Ability to remain personable and empathetic with the patient's needs and concerns.

? Ability to work independently "and" as a valued member of the team.

? Ability to respond to common inquiries or complaints from patients. Listen attentively.

? Ability to follow established protocols.

? Demonstrates flexibility in job assignments.

? Strong communication skills required to effectively explain laser vision correction, help patients to realize their lifestyle goals, and guide them through a decision-making process.

? Work processing and Computer skills.

? Graduate, diploma or equivalent.

PROFESSIONAL BEHAVIORS

? Demonstrates a professional manner in the work setting.

? Maintains an excellent attendance record, beginning work and end work on time, and minimizes personal interruptions while at work.

? Maintains an up-to-date knowledge of essential job functions.

? Maintains a neat appearance all times.

? Maintains a high level of professionalism and conducts business using standards.

? Maintains a positive working relationship with doctors, management, employees, and patients.

? Follows Accountable Communication model as outlines by Healing Touch Eye Centre.

Job Type: Full-time

Pay: ?22,000.00 - ?27,000.00 per month

Benefits:

Provident Fund
Supplemental Pay:

* Overtime pay