Job Description

To serve as the

primary patient liaison

, delivering an exceptional clinic experience while driving

sales growth

in dermatology, aesthetic, and hair restoration services. This role blends

patient counselling, sales leadership, and relationship management

to achieve revenue targets, maximize conversions, and ensure high patient satisfaction and retention.

Key Responsibilities1. Patient Counselling & Conversion

Welcome, guide, and build rapport with walk-in, referred, and online leads. Conduct

skin and hair analysis

using clinic diagnostic tools. Educate patients on available treatments (skin, hair, laser, aesthetic procedures) in a clear, empathetic, and professional manner. Develop

personalized treatment plans

in consultation with dermatologists and specialists. Proactively follow up with patients via

calls, WhatsApp, SMS, and email

to drive conversions, package renewals, and repeat bookings. Provide

pre- and post-treatment counselling

to ensure patient compliance and satisfaction.

2. Sales & Revenue Growth

Consistently achieve and exceed

monthly and quarterly sales targets

. Implement

upselling and cross-selling strategies

for clinic services and retail products. Coordinate with the marketing team to execute

promotional campaigns, events, and offers

. Maintain accurate

CRM records, sales dashboards, and lead pipelines

. Monitor

treatment package renewals

to maximize retention and recurring revenue.

3. Team Collaboration & Training

Guide

front desk, telecalling, and junior counselling teams

in effective lead handling and conversion. Support staff training in

patient interaction, product knowledge, and sales techniques

. Work closely with dermatologists, therapists, and management to deliver a seamless

end-to-end patient journey

.

4. Reporting & Insights

Generate daily, weekly, and monthly reports on

sales, lead conversion, and patient retention

. Track

lead sources, treatment trends, and patient feedback

to identify growth opportunities. Provide

data-driven insights and recommendations

to management for business improvement.

Skills & Qualifications

Education

Graduate in any discipline (Preferred:

Marketing, Life Sciences, Healthcare, or Hospitality

). Certification in

cosmetology, aesthetics, or dermatology counselling

is an advantage.

Experience

2-5 years in

sales, patient counselling, or business development

within

dermatology, aesthetics, cosmetic, or healthcare industry

. Demonstrated success in

meeting or exceeding revenue targets

.

Core Skills

Strong

communication, presentation, and interpersonal skills

. Patient-centric mindset with

empathy and professionalism

. Proficiency in

objection handling, negotiation, and closing sales

. Working knowledge of

aesthetic treatments, dermatology procedures, and skincare solutions

(training provided if required). Proficiency in

CRM software, MS Office, and digital communication tools

.

Key Performance Indicators (KPIs)

Revenue Achievement

(% vs. target)

Lead Conversion Rate

(Consultations ? Bookings)

Patient Retention & Package Renewal Rate

Average Ticket Size per Patient

Patient Satisfaction & Feedback Scores

Salary & Benefits

Competitive

fixed salary + high-performance incentives

.

Staff discounts

on clinic treatments and retail products. Regular

training, certifications, and career advancement

opportunities. Dynamic, growth-oriented, and supportive work environment.
Job Type: Full-time

Pay: ₹30,000.00 - ₹70,000.00 per month

Benefits:

Health insurance Leave encashment Paid sick time
Application Question(s):

Have you worked in a dermatology, cosmetology, or hair restoration clinic before? What has been your average monthly sales or revenue achievement in your previous role? What is your notice period? What's your current in hand Salary? What are your salary expectations?
Work Location: In person