Job Description

Designation: Patient Counsellor


Qualification: Graduate or Above


Department: Marketing and Clinical Programs


Work Experience: 2 Years+





Total Opening: 1


Location: Bardez, Goa

POSITION GUIDELINES

DOCUMENT- JOB DESCRIPTION/ RESPONSIBILITIES

DEPARTMENT : MARKETING & CLINICAL PROGRAMS

POSITION : PATIENT COUNSELLOR

REPORTING TO : BRANCH HEAD

QUALIFICATION : GRADUATION / POST GRADUATION

EXPERIENCE : 2 - 5 YEARS

DRESS CODE : SPECIFIED DRESS CODE WITH I.D. CARD

DUTY HOURS : AS PER SCHEDULED REQUIREMENTS

Key Responsibilities:

Address patient queries regarding diagnosis, treatment options, cost estimates, admission process, and doctor availability.

Coordinate between patients and departments (doctor, diagnostic, billing, admission desk, etc.) to ensure a seamless experience.

Counsel patients on the importance of timely treatment and follow-ups.

Handle digital or walk-in leads and convert them into consultations or admissions as needed.

Provide guidance on available packages, discounts, insurance related queries.

Ensure all patient interactions are documented accurately in the system.

Assist in follow-up calls and re-engagement of old or non-converted patients.

Maintain confidentiality and adhere to ethical healthcare communication standards.

Taking patient reviews and feedback

Key Skills Required:

Excellent communication (Hindi & English) and interpersonal skills

Patient, empathetic, and persuasive attitude

Ability to handle pressure and multitask

Basic knowledge of healthcare terminology and hospital processes

* Familiarity with CRM or Hospital Information Systems (HIS) is a plus