Job Description

Ready to Make a Difference?

If you are passionate about patient care and meet the below requirements, we would love to hear from you. Please submit your application with your updated resume.

"Be the reassuring voice that guides our patients to clarity--both in vision and in care."

About Us:

Babaji Nethralaya is a leading eye care hospital dedicated to providing world-class treatment with compassion. We are expanding our patient care team and are looking for an experienced and empathetic Female Patient Counsellor.

:

We are seeking a dedicated

Patient Counsellor with Ophthalmic Experience

to guide our patients through their eye care journey. The ideal candidate will be the crucial link between the doctor, the patient, and the hospital administration.

Roles & Responsibilities:

Counsel patients based on the diagnosis and reports provided by the ophthalmologist. Explain eye surgery procedures (Cataract, LASIK, IPCL, ICL, Retina, etc.) and investigations (FFA, OCT, etc.) in simple, clear terms. Coordinate daily with Consultants and the Centre Head regarding surgery advice and patient conversion. Explain the detailed tariff of procedures, packages, and investigations to patients. Maintain and update mandatory checklists for surgeries and procedures (Cataract, FFA, etc.). Prepare and maintain daily counselling reports (Advice, Conversion, Patient-wise details).

Conduct tele-calling for follow-ups, appointments, and feedback; maintain calling reports.

Provide continuous follow-up and support to patients at all stages of their treatment. Build patient trust by offering company, clear surgery knowledge, and empathetic counselling.

Required Skills & Qualifications:

Experience:

1-3 years of experience as a

Patient Counsellor in an Ophthalmology/Hospital setting is mandatory.

Education:

Any Graduate. A degree/diploma in Psychology, Nursing, or Healthcare Management is a plus.

Languages:

Excellent command of Telugu, English and Hindi

Skills

:

In-depth knowledge of ophthalmic terms, surgeries, and diagnostics. Strong communication, persuasion, and interpersonal skills. Proficiency in MS Office and basic computer operations. Ability to handle documentation and maintain accurate records.

Why You'll Love Working With Us:

Meaningful Impact:

Play a direct, rewarding role in improving patients' lives and well-being.

Growth Environment:

Be part of a respected, growing organization that values your expertise and professional development.

Supportive Culture:

Join a collaborative team where your contribution is valued and your well-being matters.
Job Type: Full-time

Pay: ?30,000.00 - ?35,000.00 per month

Work Location: In person