posted 3 april 2025reference number JPC - 104433next stepsjob detailsSummaryJob Title: Patient CounsellorLocation: BangaloreContract Duration: 1 YearPosition Availability: 1 PositionSalary Range: INR 4 Lakh - 6 Lakh per annumNotice Period: 15 DaysLanguages: Proficiency in English Hindi and KannadDetails:We are seeking a dedicated Helpline Coordinator to join our team. The Helpline Coordinator will play a crucial role in providing assistance and support to individuals reaching out to our helpline number seeking drug support services. This position requires excellent communication skills in English and Hindi, as well as a compassionate and empathetic attitude towards the patients/caregivers who will be the callers.Key Responsibilities: * Answering Helpline Calls
Responsibly handle incoming calls to the helpline number
Help patients to login to the application by offering support to scan the QR code
Explain app platform features to the patient or caregiver and ensure that the information is accurate
Lead Management:
Capture caller details and inquiries into the CRM system efficiently and accurately
Determine the eligibility of callers for drug support services and appropriately document their information
Coordination with Medical Representatives (MRs):
Collaborate with MRs to collect patient leads via WhatsApp.
Ensure prompt and accurate documentation of patient leads into the CRM system.
Qualifications:
Previous experience in customer support roles or helpline coordinating roles preferred
Prior experience in healthcare settings is highly desirable
Excellent verbal and written communication skills in English and Hindi
Ability to work with empathy, confidentiality, and professionalism