Job Description

OPD Coordinator - Roles & Responsibilities

Brindhavvan Areion Hospital

Position Title:

OPD Coordinator (Female)

Department:

Outpatient Department (OPD)

Reports To:

OPD In-Charge / Hospital Administration

Primary Objective

Ensure smooth, efficient, and patient-centric operations of the Outpatient Department with professionalism, accuracy, and warmth.

Key Responsibilities1. Front Desk & Patient Management

Welcome patients with cordiality and professional demeanor. Register new patients accurately and update existing patient details. Assist patients with appointment scheduling and follow-ups. Handle patient inquiries on phone calls, WhatsApp, and in person.

2. Appointment Coordination

Manage daily appointment roster for doctors. Confirm appointments with patients to reduce no-shows. Coordinate rescheduling and cancellations with empathy and clarity.

3. Records & Documentation

Maintain accurate OPD registers and digital records. Ensure filing and upkeep of patient files and consent forms. Verify patient details and doctor specifics before consultations.

4. Billing & Payments Assistance

Provide guidance on billing procedures when needed. Collaborate with billing team to ensure smooth payment processes. Assist patients in understanding estimates and service charges (if required).

5. Communication & Coordination

Act as liaison between doctors, nursing staff, and patients. Communicate delays, changes, or important instructions clearly. Coordinate with referral departments (lab, pharmacy, radiology).

6. Customer Service & Patient Care

Offer high levels of empathy, patience, and confidentiality. Resolve patient concerns quickly; escalate serious issues to supervisors. Ensure cleanliness and comfort in waiting areas.

7. Compliance & Safety

Follow hospital policies for data privacy, safety, and hygiene. Ensure adherence to procedures for sensitive patient information. Report any discrepancies or operational concerns promptly.

Skills & Attributes

? Strong communication (English & Kannada preferred)
? Polite, empathetic, and patient-focused attitude
? Good coordination and multitasking abilities
? Basic computer proficiency (MS Office / Hospital software)
? Calm under pressure with problem-solving mindset

Work Schedule

Rotation across shifts as required. Available for peak hours support and weekend duties if scheduled.
Job Types: Full-time, Permanent

Pay: ₹17,500.00 - ₹29,000.00 per month

Benefits:

Life insurance Paid time off Provident Fund
Work Location: In person