Job Description

Job Details

Department

Patient Relations

Career Level

Patient Coordinator

Total Years Experience

0 - 2Years

Gender

Female

Job Location

Medavakkam

Quaification

Any UG





? Guide and assist the patients in their visits to the hospital. ? Resolve the patient's queries by being a single point of contact. ? Guidance and counseling to the patients and their families. ? Help the patients & relatives in taking admission and billing process. ? Updating and escalating the customer's feedback to the PR Team. ? Maintain good rapport with the patient during their visit. ? The relationship between management and patients beyond hospital visits is responsible for overall customer satisfaction. ? Escorting the patient throughout the OPD and diagnostics department. Until the patient/guest leaves for the day. ? Follow standard help desk procedure. ? Inform management of recurring problem. ? Manages problem resolution for patients & relatives through feedback analysis in coordination with the department head to develop proactive problem solutions. ? Need to take care of all other work that is assigned by the manager.



Specialisation

Typing Experience