Job Description

Patient Coordinator - Roles & Responsibilities

1. Patient Assistance & Communication

Serve as the first point of contact for patients. Provide information about hospital services, procedures, and appointments. Handle patient inquiries, complaints, and feedback.

2. Appointment & Scheduling

Schedule consultations, diagnostic tests, and follow-up visits. Coordinate with doctors, nurses, and departments to avoid delays. Remind patients about upcoming appointments.

3. Documentation & Records

Collect patient information and maintain accurate medical records. Ensure all reports, consent forms, and insurance documents are complete. Update patient files in hospital software systems.

4. Coordination Between Departments

Act as a bridge between patients and departments (lab, radiology, pharmacy, billing). Ensure patients move smoothly from registration to discharge. Support doctors and nurses by managing patient flow.

5. Insurance & Billing Support

Assist patients with insurance claims and pre-authorization. Provide guidance on billing queries and payment procedures. Coordinate with the accounts department for settlements.

6. Patient Care & Satisfaction

Ensure patient comfort and resolve issues quickly. Provide clear explanations of treatment procedures. Follow up with patients after discharge (if required).

Skills Required

Strong communication & interpersonal skills. Good organizational and multitasking ability. Knowledge of hospital software & medical terminology. Empathy, patience, and problem-solving attitude.
Contact Number

Vinothalakshmi.E

9025999713

Job Type: Permanent

Benefits:

Health insurance
Work Location: In person