To provide a seamless patient experience by coordinating patient appointments, assisting with registrations, guiding patients through diagnostic procedures, and ensuring excellent customer service while maintaining operational efficiency.
2. Key Responsibilities
A. Patient Handling & Customer Service
Welcome patients and visitors courteously and professionally.
Assist patients with registration, appointment scheduling, and report collection.
Provide clear and accurate information regarding tests, procedures, and preparation instructions.
Coordinate with doctors, technicians, and administrative staff to ensure smooth patient flow.
Address patient queries and concerns promptly and escalate issues when necessary.
B. Coordination & Communication
Maintain effective communication between patients and internal teams (technical, operations, and billing).
Ensure patients are guided properly to different departments or diagnostic procedures.
Follow up with patients regarding report availability and delivery timelines.
C. Administrative Support
Maintain patient records, daily attendance, and appointment logs accurately.
Assist in billing coordination and ensure proper documentation of payments and receipts.
Monitor patient waiting areas to ensure cleanliness and comfort.
Generate reports related to patient visits, feedback, and operational efficiency.
D. Professionalism & Compliance
Maintain a professional appearance and adhere to dress code standards.
Follow SOPs and regulatory guidelines for patient handling and data privacy.
Ensure confidentiality of patient information at all times.
E. Process Improvement
Identify opportunities to improve patient experience and operational workflows.
Support new initiatives and projects related to patient management.
3. Qualifications & Experience
Education:
Graduate / Diploma in Healthcare, Hospital Administration, Life Sciences, or related field.
Experience:
Minimum 1-3 years in patient coordination, front office, or healthcare operations in hospitals or diagnostic centres.
Skills Required:
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Customer service-oriented with empathy and patience.
Basic computer knowledge (MS Office, patient management software).
Ability to handle high-pressure situations calmly and professionally.
4. Working Conditions
6-day working schedule (may include rotational shifts if required).
Must be presentable, well-groomed, and maintain high standards of personal hygiene.
Interactions with patients, doctors, and staff require professional and courteous behavior at all times.
Job Types: Full-time, Permanent
Pay: Up to ₹22,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
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