Job Description

- Patient Coordinator (Hospital)Position:

Patient Coordinator

Department:

Front Office / Patient Services

Industry:

Hospital / Healthcare

Reporting To:

Patient Care Manager / Front Office Manager

Job Purpose

To assist patients and their families throughout their hospital visit by guiding them, providing information, ensuring smooth service flow, and improving patient satisfaction.

Key Roles & Responsibilities1. Patient Reception & Registration

Welcome patients politely and guide them to the right department. Handle OP registration, appointment scheduling, and payment process. Maintain accuracy in patient details and documentation.

2. Patient Guidance & Assistance

Guide patients to consultation rooms, labs, radiology, pharmacy, and billing. Assist elderly patients, pregnant women, and critical patients. Coordinate wheelchair and stretcher support when needed.

3. Appointment Handling

Schedule doctor appointments and follow-up visits. Inform patients about waiting time, doctor availability, and changes. Maintain daily appointment status.

4. Communication & Information Support

Provide information about hospital services, procedures, packages, and insurance. Communicate clearly with patients about instructions, reports, and next steps. Handle patient queries with patience and clarity.

5. Inpatient (IP) Coordination

Assist with admission formalities and room allocation. Coordinate with nursing, billing, and housekeeping teams. Support during discharge process (billing, reports, summary).

6. Patient Feedback & Service Quality

Collect patient feedback forms and escalate issues to managers. Ensure high patient satisfaction by providing timely support. Maintain a polite, professional, and empathetic approach.

7. Documentation & Reporting

Maintain patient logs, daily outpatient count, appointment records. Update MIS sheets and share daily reports with the manager. Coordinate with insurance desk for documentation if needed.
Job Type: Full-time

Work Location: In person