Job Description

Job Title:

Patient Coordinator (Female Only)

Location:

Dr. Nishita's Clinic for Skin, Hair & Aesthetics, Banjara Hills, Hyderabad

Work Timings:

Full-time (Shift-based as per clinic policy)

Reporting To:

Front Desk Manager / Operations Head

Role Overview

We are seeking a polished, empathetic, and well-organized

Patient Coordinator

who will act as the first point of contact for our patients. This role is critical in ensuring smooth appointment scheduling, professional communication, and an exceptional patient journey from consultation to follow-up.

Key Responsibilities

Patient Interaction & Communication

Professionally handle all inbound and outbound calls Confirm consultations, procedures, and send reminders proactively Educate patients about services, treatment prep, and post-care (with training support) Conduct follow-up calls to ensure patient satisfaction and retention

Appointment Scheduling & Flow Management

Manage daily schedules using clinic EMR/CRM systems Coordinate appointments for doctors, therapists, and treatment rooms Ensure optimal time-slot allocation with minimal overlap or delays Reconfirm appointments and handle last-minute changes smoothly

Patient Records & CRM Entry

Maintain accurate call logs, appointment details, and communication history Update EMR with follow-up actions, reschedules, and patient preferences Support digital records management in sync with front desk documentation

Clinic Representation

Reflect the brand tone of a premium dermatology clinic in every interaction Be courteous, attentive, and solution-oriented with patients Serve as a dependable link between patients and clinic operations

Key Skills & Attributes

Strong communication skills in English & Hindi (Telugu is a plus) Excellent phone etiquette with a calm, composed demeanor Prior experience in healthcare, wellness, or hospitality preferred Basic computer skills and ease with EMR/CRM systems Punctual, groomed, and team-oriented

Qualifications

Minimum: 12th Pass (Graduate preferred) 1-3 years in telecommunication, front office, or healthcare service roles Experience in dermatology, cosmetology, or premium clinic settings is advantageous

What We Offer

Training in clinic protocols, treatments, and patient care standards Growth opportunities in patient management, front office, or aesthetic coordination Positive work culture, performance incentives, and career progression
Job Type: Full-time

Pay: ?18,000.00 - ?22,000.00 per month

Benefits:

Leave encashment Paid time off
Schedule:

Day shift
Work Location: In person

Expected Start Date: 02/06/2025