Greet and assist patients/visitors in a polite and professional manner.
Manage incoming calls, inquiries, and appointment scheduling.
Maintain the reception area in a neat and welcoming condition.
Patient Coordination
Guide patients for registration, consultation, diagnostics, and admission processes.
Assist patients in filling forms, understanding hospital procedures, and billing queries.
Coordinate with doctors, nurses, and other departments for patient requirements.
Ensure proper follow-up and feedback collection from patients.
Administrative Duties
Maintain patient records, appointment schedules, and reports.
Handle billing support and coordinate with accounts for payment clarifications.
Monitor waiting times and update patients regarding delays.
Customer Service
Handle patient complaints and escalate issues to management when required.
Provide information about hospital facilities, services, and policies.
Ensure high-quality service and patient satisfaction.
Skills & Qualifications:
Graduate in any discipline (preferably in Hospital Administration / Healthcare).
Minimum 4 years of experience in front office / patient care services.
Good communication skills (English, local language, Hindi preferred).
Computer proficiency (MS Office, Hospital Management Software).
Strong interpersonal, organizational, and problem-solving skills.
Key Attributes:
Pleasant personality with positive attitude.
Patient-friendly and empathetic.
Ability to multitask under pressure.
Team player with commitment to service excellence.
Preferrable candidate: Male candidate
contact :
vinothalakshmi E
6383566138
Job Type: Full-time
Benefits:
Provident Fund
Work Location: In person
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