Job Description

Job Title: Patient Care Executive (PCE)

Position Overview:

The Patient Care Executive (PCE) is the face of the clinic, ensuring seamless clinic operations and an exceptional patient experience. They play a vital role in handling clinic administration, supporting doctors, maintaining clinic hygiene and device functionality, converting new leads to clinic visits, handling patient follow-ups, and managing patient grievances. The PCE also encourages positive online reputation by proactively requesting patient reviews and resolving complaints to enhance patient satisfaction.

Key Responsibilities:

1. Patient Adherence & Support

Offer end-to-end support to patients during visits. Provide guidance and ensure proper medication as per doctor's advice. Maintain cleanliness, proper seating, and a welcoming clinic atmosphere. Explain prescribed treatments and help patients understand their health plans.

2. Medical Product Sales & Slot Utilization

Achieve clinic sales targets for prescribed medical products. Maintain clinic profitability and accurate product inventory. Maximize clinic capacity utilization and ensure all slots are booked. Follow up with existing patients to encourage return visits. Make timely calls to new leads received and ensure clinic visits by booking appointments in the system.

3. Administrative & Clinic Management

Monitor & ensure clinic hygiene and cleanliness daily. Check that all clinic devices (e.g., BP machines, ECG devices) are properly maintained and in working order. Maintain accurate clinic records and file all patient paperwork. Handle front-desk administrative duties including registration, payments, inventory checks, and report preparation. Ensure all company protocols for clinic operations are followed.

4. Grievance Handling & Patient Satisfaction

Listen carefully to patient queries and resolve complaints politely. Follow up with patients after visits to review progress and address any concerns. Escalate issues to the clinic head as per policy. Prioritize patient satisfaction at all touchpoints.

5. Online Reputation Management

Encourage patients to leave positive Google reviews post-visit. Maintain a warm and supportive patient experience to improve clinic ratings. Respond to reviews professionally per company guidelines. Proactively follow up on any negative feedback to ensure issue resolution.

Key Performance Indicators (KPIs):

Patient Appointment Conversion Rate

Percentage of new leads successfully booked into appointments

.

Slot Utilization & Footfall

% of available slots booked per month. Total number of patients attended per clinic per day/month.

Product Sales Target Achievement

% achievement of monthly medical product sales target for the clinic.

Patient Satisfaction & Feedback

Average Patient Satisfaction Score (via internal surveys or feedback forms). Positive reviews on Google Reviews (target number of reviews per month). Resolution rate of patient complaints within 24-48 hours.

Follow-Up Efficiency

% of patients contacted for post-treatment follow-ups as per company SOPs. % of existing patients successfully retained for follow-up treatments.

Administrative Accuracy & Compliance

Accuracy in daily reporting (patient visits, inventory status, sales). Adherence to company policies for clinic hygiene, device functionality checks, and administrative processes.

Inventory & Device Management

Accuracy of stock management -- 0% stock-out of key items. On-time maintenance and proper functionality of clinic devices.

Qualifications & Skills:

Education:

B.Com, B.Pharma, B.Sc. Nursing, or Diploma in Hospitality/Healthcare.

Experience:

Minimum

2 to 3 years

of Experience in healthcare, pharmaceuticals, insurance, or service industries preferred.
*

Skills & Competencies:

Proficiency in basic Excel and MS Office.

Strong communication in Hindi and the local language.

Problem-solving, multitasking, and grievance-handling skills.

Proactive and disciplined with a caring attitude and pleasant personality.

Quick learner with attention to detail and service mindset.

Reporting To

Clinic Head

Compensation & Work Details

Work Schedule:

Friday to Wednesday, 10:00 AM - 7:00 PM

Weekly Off:

Thursday
Job Type: Full-time

Pay: ₹18,000.00 - ₹24,000.00 per month

Schedule:

Day shift Rotational shift Weekend availability
Location:

Rajarajeshwari Nagar, Bengaluru, Karnataka (Required)
Work Location: In person