The Patient Relations Executive serves as a key liaison between patients and the hospital, ensuring a smooth and positive experience. Responsibilities include addressing inquiries and complaints with empathy, supporting patients through admission to discharge, resolving conflicts, collecting feedback, and coordinating with hospital staff to improve service quality. The role also involves providing information on hospital policies and maintaining accurate records of patient interactions.
Requirements:
Strong communication, empathy, problem-solving, and interpersonal skills
Bachelor's degree in healthcare administration, business, or related field
Experience in healthcare or customer service preferred
Job Type: Full-time
Pay: ?18,000.00 - ?20,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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