Job Description

: Patient Care CoordinatorKey Responsibilities

Patient Admission & Coordination

Handle

all OPD, IPD, and surgical admissions

for domestic and international patients. Act as the

single point of contact (SPOC)

for patients from first interaction until hospital discharge. Coordinate patient appointments, admissions, surgery schedules, diagnostics, and discharge planning across departments.

Patient Communication & Counselling

Communicate with patients

in person, over telephone, WhatsApp, and Zoom calls

, aligned with

GCC (Saudi) time zones

. Explain treatment processes, expected length of stay, hospital workflows, and non-clinical aspects of care in a clear and reassuring manner. Escalate detailed clinical explanations to the

senior medical staff

as required.

Financial Counselling & Payment Coordination

Explain

treatment costs, packages, inclusions, and exclusions

to patients and attendants. Obtain approvals for any discount or exception beyond defined limits. Ensure

part-payment follow-ups every 6 hours

until financial commitments are met. Coordinate closely with billing and accounts teams to ensure timely collections.

Documentation & Case Management

Manage and monitor

case sheets, estimates, bills, investigation reports, consent forms, and discharge summaries

until patient exit. Ensure accurate and timely

HIS / EMR data entry and updates

. Maintain patient-wise digital and physical records (partial ownership as per hospital policy). Share reports, bills, and summaries with patients through approved channels (email / portal / WhatsApp).

Process Control & Checklist Ownership

Create and maintain a

patient-specific checklist

covering documents, approvals, services, and deliverables. Track completion of checklist items with clinical, billing, nursing, OT, diagnostics, and front-office teams. Ensure no misses in patient services, documentation, or handovers.

Internal Coordination & Escalation

Liaise continuously with doctors, nursing teams, OT, diagnostics, billing, and support services. Escalate

clinical issues

to the respective

Clinical Directors

. Escalate

non-clinical, operational, or administrative issues

to

HR Admin and Hospital Administrator

.

Performance & Feedback Management

Ensure high patient satisfaction through proactive communication and service recovery. Performance will be evaluated primarily through

patient and internal stakeholder feedback metrics

.

Required Skills & Competencies

Patient Coordination Expertise

: Strong understanding of hospital workflows, admissions, surgeries, and discharge processes.

Medical Knowledge

: Sound knowledge of biology, medical, and pharmaceutical concepts to communicate confidently with patients.

Financial Counselling

: Ability to explain costs, negotiate within defined price bands, and ensure payment discipline.

Communication Skills

: Excellent

English and Hindi

communication skills (spoken and written); Arabic speaking is a strong advantage.

System Proficiency

: Experience with HIS, EMR, ERP systems, and digital communication tools.

Time Zone Adaptability

: Ability to work in

Saudi/GCC-aligned shifts

with professionalism.

Coordination & Multitasking

: Ability to manage multiple patients simultaneously with strict follow-up cycles.

Attention to Detail

: Accuracy in documentation, billing coordination, and checklist completion.

Qualifications

Bachelor's degree

in any discipline (mandatory). Strong foundation or exposure to

medical, biology, or pharmaceutical subjects

. Prior experience in hospital patient coordination, international patient services, or medical tourism is an advantage. Candidates from

Kerala, Manipur, Assam

, or similar regions preferred due to adaptability and communication strengths. But open to skilled candidates from anywhere. Arabic language skills will be given

immediate hiring preference

.

Desired Attributes

High ownership mindset with ability to

"shapeshift"

based on patient and operational needs. Calm, empathetic, and professional under pressure. Ethical, transparent, and compliant in financial discussions. Strong follow-up discipline and accountability. Culturally sensitive and patient-centric, especially with international patients.
Job Type: Full-time

Pay: ?25,000.00 - ?30,613.72 per month

Benefits:

Provident Fund
Application Question(s):

Spoken Arabic, Hindi & Fluent English is an added Advantage.
Experience:

Patient Coordinator: 3 years (Preferred)
Work Location: In person